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The Official Vortex Doors Blog

Commercial and industrial door repair news and information

Archive for September, 2014

OremViewAs a family owned and operated business with over 77 years in the industry, Vortex has a solid reputation for exemplary Customer Service, high-quality work and best-in-class products. When you want the friendliest Customer Service in the industry, the technicians at Vortex are a wise choice.

What Is Unique About Vortex?

The technicians at Vortex participate in a rigorous training program allowing them to provide fantastic customer service in every aspect of the job. This 40 hour training program takes place at a state-of-the-art facility where each technician gets one-on-one experience working on all types of commercial doors. In addition to the mechanical skills that the technicians learn, they are also taught about providing Customer Service the Vortex way, including warmly greeting each customer and clearly communicating to ensure that the customer’s needs have been met.

Types of Services

Vortex technicians can handle just about every commercial door issue that you could ever have. The technicians offer services including replacement and repair of rolling steel doors, overhead doors, entrance doors, emergency exit doors, high speed doors, security gates dock levelers, fire doors, cold storage doors and many other common types of doors. Glass replacement, high speed doors, air fan repair, and glass board ups, hangar doors, and roof hatches are among the additional services that the Vortex team can do for you.

Specialty Commercial Doors

Vortex is proud to provide the Utah business community with high-quality commercial doors of all types. The specialty doors available for installation include stock and custom sizes of styles such as impact doors, sound-proof doors, corrosion-resistant doors, radiation doors and blast doors. Vortex can also custom fabricate replacement parts that are no longer in production and develop cost savings solutions. Every technician is skilled and knowledgeable for making repairs that are long-lasting and effective for the long haul.

For more information on commercial door repair in Orem, UT or anywhere Vortex Doors is located, contact Vortex Doors or give us a call at 800-698-6783.

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Category: Orem, Utah Commercial Door Repair

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Vortex Training CenterAt Vortex, all technicians are trained at the new high-tech training center which focuses on staff safety, enhanced mechanical knowledge and the installation of a variety of door and window types. No other company has anything like the doors training center, which also covers specialized techniques, the use of professional tools and the provision of top-notch customer service. The purpose of the training center is to provide customers with the most highly skilled, knowledgeable and friendly customer service team.

What Is Included in the Training?

At the training center, technicians participate in a minimum of 40 hours of hands-on training that includes experience with all types of doors. The technicians also receive training on dock levelers, welding, use of torches, safety and personal protective gear. Last, but certainly not least, each technician gains one-on-one experience on providing personalized, on-time, efficient and attentive customer service the Vortex way.

How Does the Training Center Work?

Each newly hired technician and a select team of on-staff technicians spends five days at the doors training center. During each 8-hour day, the technicians participate in a rigorous training program that includes knowledge, skills and safety. The work takes place in group and one-on-one settings as needed. The phenomenal success of the technicians who complete the training program enables them to have a long and safe career at Vortex.

What Is Unique About the Training Center?

Vortex received AAADM Training and Certification authorization for technician training beginning in 2013. Our one-on-one hands-on training on automatic doors allows the technicians to become AAADM certified, which helps them to advance in their careers and to be able to deliver the best possible level of customer service.

To learn more about our state-of-the-art training center or about Vortex Door’s service, contact Vortex Doors or give us a call at 800-698-6783. And Vortex Doors is now in Orem, Utah so they can bring the same great service and expertise to commercial businesses in Utah County.

Category: Orem, Utah Commercial Door Repair

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Have you been searching for high-quality doorsUT Map Orem for your commercial business? We are an 80-year-old business, but new to the community in Orem, Utah. Enthusiastic about greeting new customers, we are ready for your calls. Among the services that we offer are entrance door repairs, ADA compliance inspections, fire or warehouse door installations and low-cost preventive maintenance inspections. If this sounds like a long list of services, be prepared, because we have more to offer.

Dock equipment repair, specialty commercial doors and more

As commercial door specialists, we have all the equipment and experience needed to make the toughest repairs. We understand that time waiting on a repair or installation costs your company money, and we emphasize efficiency to get your operations back up and running. Some of the key repairs and installations we make include dock equipment that is manual or hydraulic. We also service truck latches.

A list of our commercial door services include:

  • Roll-Up doors
  • Overhead doors
  • Hallow metal & wood doors
  • Entrance & glass doors
  • Automatic doors
  • Gates
  • Grilles
  • Dock levelers & equipment
  • Security systems
  • Floor doors
  • Hangar doors
  • Air curtains
  • High speed doors
  • Impact doors
  • Strip curtains
  • Roof hatches
  • Board-ups
  • Glass replacement
  • Drive-through restaurant windows
  • Cold storage doors
 Fantastic service provided 

We may be new to Orem, but we are not new to the door service business. Vortex Doors prides itself on being customer-oriented, and this means getting client orders taken care of the same day the order is placed. After all, not having a working door can put your business at risk. In addition to security concerns or productivity loss, properties with non-functional doors may also be prone to weather damage and structural integrity issues.

Fast, friendly door professionals

We seek to serve our customers the same day that they call us, and we also attempt to make our installations or repairs extremely time-efficient. However, we also provide our services with a friendly touch. After all, we want to be more than a door service company and instead be an active part of the Orem community.

Family-owned since 1937!

We have been installing, servicing and repairing doors for almost eight decades. We might be newcomers to Orem, that we are hardly your typical corporate business. We are family-owned, and we care for our customers, employees and the communities where we do business as if it were our own family.

When you are ready to access door related-services in Orem, Utah, or anywhere Vortex Doors is located, contact Vortex Doors or give us a call at 800-698-6783.

Category: Orem, Utah Commercial Door Repair

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