The unfortunate part of life is that accidents and incidents happen. Sometimes you sleep in through your alarm, other times someone runs their truck through your storefront. (That escalated quickly, huh?)
So what steps should you take when you get that 3 a.m. call telling you there has been physical damage to your storefront or industrial door?
Step 1 – Call Vortex (1-800-698-6783)
The fact of the matter is, if your business’s door gets damaged you need it repaired a.s.a.p. You can’t wait until tomorrow’s business hours start to get rolling on the repairs. That’s why we have our 24/7 same day emergency repair service.
We employ live operators around the clock so you don’t have to speak to an automated system. Our on-call technicians stand by after-hours to ensure that we’re there when your emergency strikes. We understand that regardless of the circumstances, your business must go on which is why we guarantee same day service.
Step 2 – Continue on with Business!
To be honest there really isn’t a step two. All you need to do is contact us regarding your emergency. We’ll be at your business before you know it, repairing your damaged property. Whether you’re a dentist office that’s been burglarized, an airplane hangar with a faulty door, or a restaurant that just lost your revolving door due to a car driving through it; you can count on Vortex to fix it quickly.
Bragging is not one of our strengths. We stick to industrial door service, installation, & repair. However, we do receive feedback from customers that puts a smile on our faces and continues to be the reason we love doing what we do.
We’re not trying to single anyone out but these three customers really made us a blush. We can’t express enough how glad we are that our services were more than they expected.
What a pleasure it was to have Kipp here for the day and definitely wanted to send our highest compliments and regards. Not only was he professional and informative during the repair of our door, he was a true gentleman and a pleasure to be around. It was refreshing to have this wonderful experience. You must be extremely proud of your staff.
– Chase Bank Branch, Irvine, CA
I wanted to tell you what an amazing job the guy did. He had to do quite a bit because the base plate was bent and the door was sagging as well so everything had to come apart. He noticed that the window at the top of the door was sinking (leaving air space) so he put a seal in and moved it into place. He explained to me that the actual top of the door has moved out of place. He put an extra seal at the top of the door to make sure it was a good fit with no air there either. All this to say Vortex does a great job.
– Major Coffee Chain, Bothell, WA
I tried to open the front door of our business and could not get the door lock to turn from the inside. I used a Channel-Loc to (accidentally) pull the inside mechanism out of the door. It is 8 am. The door is locked. We are effectively closed to customers. Yikes! A panicked call to Stephanie at Vortex Doors produced two technicians in about 30 minutes who got us opened for business and quickly fixed the lock. They made the door easy to open from the inside and out. My Channel-Loc is retired. Great job Vortex. You are our door company!
– Minuteman Press, Ft. Worth, TX
Like we said, we’re not good at bragging so we thought we’d let our customers do it for us. While we happily do this work regardless, it is nice to hear that our work is appreciated. We want to thank all of our customers for choosing and allowing us to be your source for industrial door service, installation, and repair.