You get what you pay for!
As a Facilities Maintenance Manager of six buildings, Vortex is my “go to” door contractor for the past 14+ years. I have used other contractors in the past but the professionalism and customer service of VORTEX is by far superior than anyone else I have used. Attention to detail and customer care is present from the front office, technicians and management. I don’t mind paying extra knowing the job will get done right the first time and backed with the VORTEX guarantee.
We’ve used Vortex on our dock levelers and roll up doors in the past and have always had tremendous response time and service from them. Last night however they went above and beyond that built expectation. We had a leveler spring chain break right at closing and we had no way to secure our building. Vortex (Daniel was their technician) arrived and did a fantastic job getting our dock leveler down. For other Ops Mgr’s out there, I was able to witness first hand how safe and diligent these guys operate. Thanks Vortex!
I just had to say how fortunate APL Logistics is to have Vortex take care of our overhead doors, screens, restraints, etc. Juan has set the bar for extraordinary customer service. No other company has come close to the standards Vortex has in place. Thank to my Vortex Team.
Trish C. – Logistics Facility
I would like to commend Ralph for doing an excellent job installing several new doors and frames for a security project we are doing. He had a great attitude, ensured his work space was taped off to prevent employees from injury, kept a neat work area, and installed the doors and frames to make them look like they were better than new installed doors. He has great attention to detail and he obviously takes pride in his work. Thank you so much Ralph!
I just want to say the technicians that installed the doors today did a fantastic job having to deal with customers going in and out and keeping their work area clean!
Alejandro A. – Store Manager
I deal with several vendors every day across several properties in the Inland Empire. If all of them would respond like Vortex, professionally, with courtesy and provide the service they say they’re going to for the expense quoted, my day would be a lot easier.
I want to express our sincere gratitude and appreciation for you employing such a great technician that serviced our doors yesterday! Roney was amazing in every way! He is so professional, competent and friendly. It isn’t often these days we encounter someone who really enjoys his profession. His smile lights up the room. I have been in a customer service position for many years and appreciate great service. We will definitely be using them more in the future. I think he was with the Fort Worth office.
Customer service and quality work has always been the standard for this office. The entire staff from top to bottom has always been professional, courteous and helpful. A great company!
I wanted to reach out today to give an outstanding service record from one of your employees. David is the easiest and the most knowledgeable service technician that i have ever had the pleasure of working with. Always does over and above and will complete the job no matter what obstacles arise and always puts in the effort to make sure the customer is satisfied with the work. Thank you for your service.
I’ve had several unrelated issues over the last month and I have to say that, David and all the guys at Vortex Doors – Tempe are AMAZING! Trust me…when you need service, they are there to get you fixed! Especially when it’s an emergency!! And their team knows what they are doing and will have you fixed in no time!! Thank you all for taking care of us and our customers!
Vortex was one of three companies we contacted for a quote to have our back doors worked on. Vortex was willing to have a representative come out and see the job first hand and provide guidance on the project. Devon was on time and quick to provide a simple solution. Within a couple days we received a quotation and a follow up phone call to make sure we were understanding of the quote and work to be done. Josette made sure to work out the schedule and always responded to inquiries quickly. The technician that was dispatched, Ralph was great. Ralph was on time, precise, efficient and professional. The project took several hours to complete. Ralph did not waste one minute. Make sure to ask for Ralph to work on your project. You can not be disappointed by his efforts. We strongly encourage you to consider Vortex for your door repairs and installs. Do not waste time trying to get a better “quote” or “deal”. In the end, they are simply the best.
Vortex is great! The people are quick, responsive and helpful. They will make sure the job is done correctly the first time and take pride in their quality of work. I would highly recommend using them.
I’ve been working with Vortex as our one and only door vendor for the past 12 years, from the girls who Dispatch and take our calls to the techs who assist our issues we’ve always received 110% AMAZING customer service, I would highly recommend Vortex Doors!
Just had fantastic service from Jonathan Merino in Allen, Texas. He did adjustments explained everything clearly and was kind and professional.
I’ve been using Vortex for the last three years and have no plans to use another service. Their techs are vey knowledgeable and their scheduling personnel are polite and professional.
Vortex Doors Well can say one thing about them they get the job done and if there is a problem they handle it with no questions asked. Chason is my point of contact and if I can’t reach him, Tiffany will make sure things get done. I have never had any problems and they have been good to our business for the past 12 yrs.
I love Vortex, they are one of my favorite vendors. They are responsive, informative and awesome at what they do. We have had several techs at our 7 properties over the years and I love them all. Big Rob, Kevin, Chad, Chris & Austin. I know I am leaving someone out but they are all fantastic. The office staff that I work with, Mara and Carly are so friendly and schedule all of my service calls in a timely manner. They always keep me informed and get me any and all information needed to do my job and keep my Tenants happy and our buildings operating as they should. Thank you always for the amazing service.
Had ADA Automatic Door openers installed on doors in the senior living community I run. Vortex was quick to have someone come out and give me a quote and they were excellent with communication from beginning to end. Very transparent about everything during the entire process. The pricing is also very competitive. We will be working with them for any future door needs and I highly recommend. Thanks Team Vortex!!!
I am a commercial property managers, Used Vortex Doors to repair some security roll up doors at a restaurant in OldTown Scottsdale. This group was great. Their service Tech, Justin and his partner were on time and did great, quality repair work. Had several other companies come out and bid and all they wanted to do was “REPLACE” the doors, not fix it. Appreciate the clean up afterwards as well. Would not hesitate to recommend VORTEX DOORS to anyone. Honest work and great technicians.
You know I think everything is AWESOME! I want to give a shout out to your Techs, Justin/Chris/Wes
and David , I think there was one other Tech and to Larry in sales and your office gals Carly and Ashley,Vortex you should be Proud of
the integrity and confidence these folks have for your company. Thank You So Much!
the Arizona Lottery
I have used different door vendors in the past and will not be going back. Vortex has the best customer service, not only when calling in but the tech that came out was friendly as well. We opened an new office about a month ago and have had countless issues with the main entrance door ever since we moved in. I called Vortex and they came out the same day. Wes was our tech and he was friendly and explained everything that was wrong with the door as well as what he did to fix it. We will be using Vortex going forward for all of our door repairs.
Ashleigh S Phoenix / Tempe Service Center
I couldn’t ask for a better door repair service. Trevor and Colton showed up and immediately went to work. Any time they came across a new problem they quickly had a plan to fix it to make sure the 2 problem doors I had were working perfectly. No more scrapping or getting stuck. Efficiently good work with an awesome customer service attitude.
Mychael H. San Diego Service Center
You know I think everything is AWESOME! I want to give a shout out to your Techs, Justin/Chris/Wes and David , I think there was one other Tech and to Larry in sales and your office gals Carly and Ashley,Vortex you should be Proud of the integrity and confidence these folks have for your company. Thank You So Much!
On Behalf of the Arizona Lottery
I wanted to say thank you and to your technicians for keeping us on track with our projects they are doing a great job and working safely and keeping us informed on how they are doing. Also I did want to make sure I brought it your attention that there was a technician named Justin that came out to install the transaction Window on Friday. His attitude and work ethic was fantastic his attention to detail and making sure we were satisfied with his work is extremely hard to come by now a days. I’m extremely impressed by the level of service The Vortex Team has to offer. Thank you.
I work at Creo Montessori School in Gilbert, AZ. We have numerous exterior doors around the campus and when they are in need of maintenance we call Vortex. We have had multiple great technicians but request David to service our doors because he knows our campus and is a familiar face. He is always respectful, explains the work he did, answers all questions we have and goes above and beyond. David takes the time to share his recommendations and has never done work and charged us for something that was not approved. The office staff is always kind and helpful when scheduling David to come to our campus. We never had an issue with billing and believe them to be very reasonably priced. I HIGHLY recommend Vortex!
I was in need of a scissor gate for physical security at the Phoenix VA. I call Vortex Doors. Within a week I got a call that the gate was ready to be installed. The Technician performed a flawless gate installation. I would like to commend Marc and Matt for their prompt service and installation of this needed gate which provided greater security for our veterans.
Cliff R Maintenance Supervisor Phoenix VA
I just want to give you a great comments of the two employees from Vortex that helped me out in my facility this past Friday. I’d like to give them a great reference great knowledge outstanding job task in 100% completed and professional and also use the PPE equipment. I’m extremely happy and they are very professional thank you Vortex.
I am 100% satisfied!
Facility Manager, Oakland, CA
“I wanted to tell you what an amazing job the guy did. He had to do quite a bit because the base plate was bent and the door was sagging as well so everything had to come apart. He noticed that the window at the top of the door was sinking (leaving air space) so he put a seal in and moved it into place. He explained to me that the actual top of the door has moved out of place. He put an extra seal at the top of the door to make sure it was a good fit with no air there either. All this to say Vortex does a great job.”
Major Coffee Chain, Bothell, WA
“Wanted to let you know that David Hibbert did a good job on our property today. He was prompt and efficient, which is always appreciated. Send him our way anytime, he is always welcome.”
Storage Facility. Scottsdale, AZ
“I cannot say enough good things about Kevin, he is wonderful with kids, he was patient, and just all around amazing. We put a lot on him and he was easy going. He went above and beyond to accommodate our Customer and fix the door safely.”
International School. Portland, OR
“Hands down my favorite company to work with! Extremely fast and eager to help solve any and all of our problems! The level of service & response time are unbeatable. I would highly recommend them to anyone!”
Facility Manager for Culinary School. Salt Lake City, UT
“The level of service we received today would be hard to beat.”
Branch Manager of major Bank Chain. Chino, CA
“The Service Tech turned our experience from good to excellent. Great Customer Service and attention to detail.”
Auto Body and Paint Shop. Salt Lake City, UT
“We just had some service done on our front door and have a few problems that I would like to discuss with you about our technician Brandon.
1. He called to let us know that he was on his way!
2. He explained what was wrong with the door and what had happened!
3. He temporarily fixed the door so that it was able to lock while the replacement parts came in!
4. He came back in a timely fashion and fixed the door completely!
5. He wiped down the door, including the glass!
6. He then explained the paperwork and made me sign!
7. He was too damn nice!
Come on, who does this anymore?!
This has got to stop!
All in all, I think you get my point about Brandon and what we think about Vortex Doors.
We are very appreciative and will definitely use and refer you guys in the future.
Power Systems Company, North Salt Lake, UT
“I wish all of my vendors would be like Vortex. You are my standard.”
Studio Manager, Colorado Springs, CO
“The two gentlemen that came out were quick, efficient, courteous and polite. Excellent Customer Service.”
Utility Company, California
“Our dental practice was burglarized. The most wonderful man was at the office within an hour. The police officer was still with us when the tech called to tell us he was on the way. I told the officer to keep that contact name in his phone for future situations. His exact comment was “You can count it – I have never seen that quick of a turnaround before”. The technician was “empathetic, quick, efficient, and professional”. “Vortex is doing something right.”
Dental Office, Dallas, TX
“The technician was very knowledgeable, attentive to our needs, and completed the work fast and made it look easy. The quality of work was stellar.”
Laboratory Company, Santa Clara, CA