The Official Vortex Doors Blog

The customer service is excellent they provide the service the same day

Overhead doors have been a nightmare the past 3-4 years. Had a 12' X 14' one damaged by high wind. The only (or perhaps first) company who could get it replaced the next day turned out to be a firefighters part time business. Installation was less than perfect and actuator acted up frequently, the tracks were not straight and so on. About three months ago something happened to a cable causing the door to fall on one side, stuck about two feet from closing. Called the same phone number and got "garage doors" as the answer. Didn't think much about that and someone did show up late in the day. Unfortunately anything bigger than a single residential door scared him and he only assisted me in cutting the cables allowing the door to drop and close. $400 for after hours show up! Next day they sent their commercial door expert. He worked on it most of the day including a 2-3 hour trip to get parts because he did not have appropriate size parts on his truck (if any parts at all). He spent several hours charged $1800 before leaving and it sorta worked OK until last night when the actuator would not work to close it. I put a call into Vortex Doors for a call back this morning which came promptly. The seemingly knowledgeable young lady told me they had quite a few emergency calls and would probably not be able to get out until next week which was OK with me. A little after 3:30 I get a call saying they had a tech who could come and inspect to see what was wrong. Andy showed up a few minutes later (we are only about a mile away as it turned out). My instructions were I just wanted it to work reliably for a few years. We had a brief discussion pointing out things to each other and he got right to work making numerous adjustments and checking it out from stem to stern. In a little over two hours he had made changes, adjustments and likely completed and repaired the original installation, pointed out everything he did, left me with copies of his check sheets. I ask if he had a bill for me and was told the office would contact me...no credit card robbery on the spot! Andy was obviously more knowledgeable than anyone else who had touched the door. The service was professional, courteous, prompt and overall great. I will not make the mistake of calling anyone else in the future.
Thanks Andy and thanks Vortex Doors!

Joe Salinas was very professional, he went the extra mile, trouble shot the issues, and came up with a game plan for the repair. Thanks Joe.
Greg Garcia Base building Tech 3 Amazon LGB3

Fantastic service. Bothe Joey and Dakota did a phenomenal job. We will continue to have Vortex and our trusted vendor.

Vortex sent out John and Ernie came and did outstanding job for equinox getting our roll up fire door back in commission in time for our executive visits. Amir has always been on top of things back in the office as well.

Anthony was great! Completed job as requested and made sure I check that quality of work was good before he left.

Martin was great, thanks for the quality service!
We have some Studio grade heavy doors and they were not shutting properly. Free diagnostic check, then a quick quote was turned around, and service was rendered quickly and always keeping me in the know about what they were doing and why. Fantastic!

Jose Flores, Miguel, and Raymond made our door installs an incredibly easy process for us. They explained everything from start to finish and answered all of our questions. We had a big project with multiple sites and they were able to quote and install very quickly while working around our difficult schedule.

Super happy and impressed.

Joey is a beast! Fixed up my commercial door handle issue in a matter of seconds