The Official Vortex Doors Blog

Overhead doors have been a nightmare the past 3-4 years. Had a 12' X 14' one damaged by high wind. The only (or perhaps first) company who could get it replaced the next day turned out to be a firefighters part time business. Installation was less than perfect and actuator acted up frequently, the tracks were not straight and so on. About three months ago something happened to a cable causing the door to fall on one side, stuck about two feet from closing. Called the same phone number and got "garage doors" as the answer. Didn't think much about that and someone did show up late in the day. Unfortunately anything bigger than a single residential door scared him and he only assisted me in cutting the cables allowing the door to drop and close. $400 for after hours show up! Next day they sent their commercial door expert. He worked on it most of the day including a 2-3 hour trip to get parts because he did not have appropriate size parts on his truck (if any parts at all). He spent several hours charged $1800 before leaving and it sorta worked OK until last night when the actuator would not work to close it. I put a call into Vortex Doors for a call back this morning which came promptly. The seemingly knowledgeable young lady told me they had quite a few emergency calls and would probably not be able to get out until next week which was OK with me. A little after 3:30 I get a call saying they had a tech who could come and inspect to see what was wrong. Andy showed up a few minutes later (we are only about a mile away as it turned out). My instructions were I just wanted it to work reliably for a few years. We had a brief discussion pointing out things to each other and he got right to work making numerous adjustments and checking it out from stem to stern. In a little over two hours he had made changes, adjustments and likely completed and repaired the original installation, pointed out everything he did, left me with copies of his check sheets. I ask if he had a bill for me and was told the office would contact me...no credit card robbery on the spot! Andy was obviously more knowledgeable than anyone else who had touched the door. The service was professional, courteous, prompt and overall great. I will not make the mistake of calling anyone else in the future.
Thanks Andy and thanks Vortex Doors!

VORTEX DOORS ARE THE BEST. We just had Cotton & Wade service our warehouse door and they went beyond and above to get this done for me.

I highly recommend this company. They are amazing. I’ll definitely be back.

Jason was great excellent, walked through with what was repairs and tips on how to maintain the roll up door

Wesley

Cody and Albert repaired our front door at Fontana KinderCare. They did amazing and took their time to ensure all was done right especially because it’s the main security door.

Dakota and javier where awesome and great to have fixed our roll-up door to our facility. Thank you guys again!!

Anthony and Sean were great!!!

Alex and Miguel did a great job replacing the door and side panel glass at our business! They were on time, professional and even adjusted the door sweep and hinges as a courtesy! I highly recommend using Vortex based on my experience with them!

Great service from the Salt Lake branch of Vortex on our overhead door repair. After 20 years of use, our door was in need of repair as it would no longer open. Service technician Brett S. Arrived at our business, evaluated the problem, ordered parts and ,once parts were acquired, returned to complete the work. Brett gave detailed explanation of the repairs needed and was professional at every interaction that we had throughout the entire process. We are satisfied with this repair and the repairs Vortex has performed for us in the past. Would recommend to those in need and will use Vortex again in the future as the needs arise.