Customer Feedback

Braden and John were quick and did a great job helping us

Edgar the technician solved our industrial rollup door issue quickly for the warehouse area with a great attitude. Thank you for your help!

Victor

KUDOSSSSS TO RYAN HE WENT ABOVE AND BEYOND COULDN'T ASK FOR A BETTER TECHNICIAN .

John and Levi did an amazing job both of them were very polite and finished the job quick and easy !

Greg was really helpfully

Edited:
Met with Devin today and worked out an agreement that was agreeable to both parties. Overall, we are very happy with the work, and they have notated our account to prevent any future unauthorized work from being done before it is quoted and pricing is approved.

The work that was done was fine, but we were originally quoted $1300. There was some additional work that was suggested by the technician, which is also fine. However, there was no discussion about the cost of that additional work. We later (as another reviewer noted) had to ask for an invoice, and it was $7200.

I feel that an increase of more than four times the original estimate should warrant a discussion about the increase in cost. One of our representatives did authorize the additional work, but the responsibility to inform us of the additional cost lies with Vortex, and that did not happen.

Ken Keeland from Vortex came today and repairs two doors that were sagging from one of our tenants. He did a fantastic job. He was professional and polite. He made sure that it was to my satisfaction. This is the second time Vortex has done work on the our property and we are very happy with their work. We will continue to use them and will recommend them.

Highly recommend Ray and Chris for technician, if your planning on having a new door install or door fix. Thier top priority is to make sure the door is secured and getting the job done right. They were great at explaining the whole process when installing the door and making sure the finished product looked amazing. Would definitely go with them next time if I need a new door or need fixing