Vortex is very responsive to service calls but often falls short when it comes to getting quotes for work to be preformed. And they do like to put their decals/stickers on yours doors. They have Push/Pulls ones they will often use, but it's really just a marketing trick as it also has their name and phone number listed. As long as they don't leave those decals at my locations I'll continue to use them for service. They are my go to repair service for doors, etc.