Commercial Loading Dock Doors and Equipment

We've used Vortex on our dock levelers and roll up doors in the past and have always had tremendous response time and service from them. Last night however they went above and beyond that built expectation. We had a leveler spring chain break right at closing and we had no way to secure our building. Vortex (Daniel was their technician) arrived and did a fantastic job getting getting our dock leveler down. For other Ops Mgr's our there, I was able to witness first hand how safe and diligent these guys operate. Thanks Vortex!

Dallas and Brad were amazing as always. Came very quickly to fix my dock door when it was damaged. Highly recommended.

Tony and Mike were quick, efficient and fixed our dock door without any issues.

Anthony and JC did a great job installing truck bumpers for our loading dock. Thanks for the excellent work!!

Jeff B and Jason G are very professional and quick to respond to our requests. They showed us that the dock doors are now working properly before they left

Aaron & Miguel did a great job on our dock!

Our business has a loading dock with a roll up bay door. The bay door was bent off the tracks, and we found it couldn't be closed or moved up or down. Our initial call had a response time of about 30 minutes. They showed up, diagnosed the issue, and provided a fix time of 4-6 weeks. Of course we weren't delighted, but we wanted to move forward. They understood that having a bay door that didn't close was a major issue for us and they immediately began to troubleshoot, finding a solution for us. Early that next morning we had Daniel show up and said he can get us operational (door being able to open, close, and secured) within 3 hours. They finished in 2. Daniel, Phillip, and Conner made the the security of our building at Pacific Office Automation a priority for us again, and it was all done in less than 24 hours. I have nothing but good things to say about this experience. Response time was A+, problem solving was A+, and we will be using them in the future for any and all of our needs. I guess we can close the door on this one.

John and Blake helped us fix one of our Dock Doors that we have been struggling with for a while now. Quick and efficient fix !

Thank you so much good job fixing Smart & Final receiving dock.

Ray was very professional, explained everything throughly and did a clean quick job . He fixed our dock door and it is working great

John and Blake did a great job fixing our dock lock!

They did a Good job fixing the dock and welding with good communication

They came in and fixed all of our dock plates and doors, everything works beautifully. Thank you; Hector and Mario

We are very happy with the work. Both Adrian and Wyatt were great. They were personable and professional. They arrived on time answered all questions and got our docks fixed and functional in timely manner. We will definitely be using Vortex in the future. Thanks!

Ralph was very professional and proficient in maintaining our overhead dock doors at our Phoenix warehouse.

Martin came by to help us resolve a problem with our dock doors on very short notice. He was very fast, knowledgeable and safe throughout the job. Overall, great service!!

John repaired dock plate ASAP Did a great job Thank you John

John and Trey came out and did an awesome job replacing and repairing my commercial dock levelers!

Jose came and worked on our dock doors. He did a good job on getting them fixed. Also paper work very detailed on work that was performed.

Greg and Tim helped look at our dock to find out why it wasn't functioning! Good guys

Bryant did amazing and took care of all four dock doors right before the holiday season!

John and Ernie did a great job fixing dock door today

Stephen and Tony B were my techs. Very friendly, efficient and quality oriented. Would have these guys back to fix docks and doors anytime.

Edward and John did a great job on our dock plate

Vortex has been there when I have need them most. They have provided me with all around service from Priscilla and the office staff always keeping me updated on service dates/times, making sure I'm aware of any changes to my planned services, then manny getting me set up with PM service for my 45 docks, And last but not least Tommy and his team are always there when I need them making sure my dock doors are in great condition and free from any hazards. They have really helped Ernest Packaging keep up with the docks while keeping the cost down.