Had our door fixed in Aug. and had to call them back out in Oct. for a few tweaks (door was squeaking and rubbing at bit when it was warm so door wouldn't fully close). Nestor came out and took a look- He was GREAT! He understood the problems with the door created a security issue and did everything he could to get it back in working order for us. Very knowledgeable and explained exactly what he did. Gave it a few tweaks but our door is working perfectly now! Thanks so much Nestor!