Frequently Asked Questions

Our Services

• Our Services What types of doors, docks and gates do you service?

  Nearly every commercial and industrial opening, from the front entrance to the back dock. Our technicians work on:

  • Entrance and swinging doors: Glass storefront and herculite doors, hollow metal doors and frames, wood doors, corrosion-resistant doors
  • Automatic doors: Sliding, swinging, bifold and telescopic automatic doors; low energy operators for single, double and dual egress openings
  • Overhead doors: Rolling steel, sectional, insulated, high speed, horizontal sliding and mini storage doors, plus their motor operators
  • Fire doors: Rolling steel and roll-up fire doors, swinging fire doors and frames, horizontal sliding fire doors, counter shutters and fire-rated chute doors
  • Loading docks: Hydraulic, mechanical and edge mount dock levelers, vehicle restraints, dock seals, bumpers, lights and canopies
  • Gates and grilles: Sliding and swinging gates, security gates and grilles, barrier arms, automated bollards and gate access devices
  • Hangar doors: Bi-fold, hydraulic and sliding hangar doors
  • Specialty doors: Cold storage, clean room, blast resistant, radiation shielding, soundproof and traffic impact doors; strip and plastic curtains; air curtains; roof hatches and floor doors; drive-through windows

  If you don’t see your door on this list, give us a call. Chances are we can work on it.

• Do you service all brands and manufacturers?

  Yes. Vortex is brand agnostic, so we repair and maintain equipment from any manufacturer. We aren’t tied to a single distributor, which means we source parts from all manufacturers and recommend what’s right for your opening.

• Can you work on older or discontinued doors?

  Often, yes. Our team has deep experience with hard-to-find and obsolete parts, and our technical engineers can retrofit parts for older doors. In many cases that saves you the cost of a full replacement.

• Can one technician handle different door types in the same visit?

  Yes. Our technicians are cross-trained on all door types, so one visit can cover your storefront, your dock doors and your back gate. Many of our service calls are completed by a single technician, which helps to keep your costs down.

• Do you repair, or do you only replace?

  We repair first whenever possible. Replacement is the right call for some doors, but our goal is a long-term solution, not a quick sale. When we do recommend a replacement, we’ll explain why and give you a written estimate.

• Do you use subcontractors?

  No. Vortex is 100% self-performing. Every job is completed by our own trained technicians, so you get the same standard of quality and safety at every location.

• Do you offer services beyond doors?

  Yes. We also provide emergency board-ups, commercial glass and window replacement, ADA modifications, access control systems, Proactive Maintenance, emergency repairs and more!

Emergency Service and Dispatch

• Do you offer 24/7 emergency service?

  Yes. Emergency service is available 24 hours a day, 7 days a week, on all door, dock and gate types. A door that won’t close, a dock leveler that’s stuck, a gate that won’t open: we treat it as urgent because it’s urgent for you.

• How do I request emergency service?

  Call (800) 698-6783 any time, day or night. After-hours calls are handled by our central answering team, who will then dispatch a technician to your facility. Have your facility address, a short description of the problem and the door location ready, and we’ll take it from there.

• How are emergency calls dispatched?

  Your call goes to the Vortex service center closest to your facility. We dispatch local technicians from that service center rather than from a distant central hub, which is how we respond in hours, not days. Our service trucks are stocked with common parts, so many repairs are completed on the first visit.

• How fast will a technician arrive?

  We measure response in hours, not days. Exact arrival time depends on your location, the time of day and the nature of the emergency, and we’ll give you an ETA when we confirm your call.

• What counts as an emergency?

  We repair first whenever possible. Replacement is the right call for some doors, but our goal is a long-term solution, not a quick sale. When we do recommend a replacement, we’ll explain why and give you a written estimate.

   

• Can you secure my building after a break-in, accident or storm?

  No. Vortex is 100% self-performing. Every job is completed by our own trained technicians, so you get the same standard of quality and safety at every location.

   

• Do maintenance customers get priority?

  Yes. Customers on a Proactive Maintenance Program receive priority service for emergency repairs, plus a free emergency service label on their doors with the number to call.

Service Centers and Coverage

• How do I find my nearest Vortex service center?

  Visit our Locations page and browse by city and state to find the service center that covers your facility, along with its address and phone number. Alternatively, you can use the zip code search function linked at the top of the page.You can also call (800) 698-6783 and we’ll connect you with your local team.

• Where does Vortex Doors operate?

  We have 96+ local service centers across the U.S. and we’re growing every year. We’re present in 25 states nationwide.

• Does the closest office always handle my facility?

  Usually, but not always. Each service center covers an assigned territory, so the team that serves you is based on your facility’s ZIP code, not just the nearest address on the map. When you call, we’ll route you to the right team automatically.

• I don’t see a service center near me. Can you still help?

  We measure response in hours, not days. Exact arrival time depends on your location, the time of day and the nature of the emergency, and we’ll give you an ETA when we confirm your call.

   

• We have locations in several states. Can Vortex service all of them?

  Yes. Many of our customers are multi-site and national accounts. You get one partner, consistent service standards across every location, and local technicians at each site. Our national accounts team can help set up coverage across your portfolio.

Compliance and Inspections

• Do you perform annual fire door inspections?

  Yes. Our qualified, trained inspectors perform annual fire door inspections to NFPA 80 (2022 edition) and NFPA 101. Each inspection covers labels, clearances, hardware, closing and release devices, and drop testing for rolling fire doors. You receive a written inspection report you can keep for audits, and we can repair any deficiencies we find.

• Are your automatic door inspections AAADM certified?

  Yes. We have AAADM certified inspectors on staff, and more than 100 AAADM certified service technicians. Automatic door inspections follow ANSI A156.10, including required safety signage and sensor checks.

• Can you help make our entrances ADA compliant?

  Yes. We install and service low energy door operators, push-button and hands-free activation, accessible hardware and threshold adjustments to help your entrances meet ADA requirements.

• Do your gate inspections cover safety standards?

  Yes. Our gate maintenance includes a UL 325 safety checklist, and our written reports note any deficiencies against UL 325 and ASTM F2200.

• What documentation will I receive?

  After an inspection or maintenance visit you receive a detailed written report, a record of your door sizes and types, and a free estimate for any recommended repairs. These records support compliance audits, accreditation surveys and budget planning.

Proactive Maintenance Programs

• Do I need a contract to get maintenance?

  No. You can choose a pay-as-you-go option with no contract, a standard maintenance agreement on a fixed schedule, or ReadyStock Pro, which keeps critical parts stocked at your site. Every option is 100% self-performed and includes asset tracking, and we’ll customize a program to fit your budget.

• What’s included in a maintenance visit?

  Yes. We have AAADM certified inspectors on staff, and more than 100 AAADM certified service technicians. Automatic door inspections follow ANSI A156.10, including required safety signage and sensor checks.

   

• What is ReadyStock Pro?

  ReadyStock Pro keeps the parts your doors depend on stocked on-site, so you aren’t waiting weeks or months for long-lead-time parts. It helps you avoid downtime, expedited shipping fees and fines from inoperable doors. A secure storage bin is included at no charge with your initial stocking purchase, and regular labor and material rates apply to service orders.

• How often should my doors be serviced?

  Yes. Our gate maintenance includes a UL 325 safety checklist, and our written reports note any deficiencies against UL 325 and ASTM F2200.

   

Working with Vortex

• Can you work within our facility management or procurement portal?

  Yes. We work within your systems, not around them. We’re set up on platforms including ServiceChannel, Corrigo, CBRE ServiceInsight, CBRE FacilitySource, SAP Ariba, Coupa, fmPilot, Ecotrak and many more. If your portal isn’t listed, ask us.

• Are you registered with vendor compliance networks?

  Yes. Vortex is active and qualified with networks including ISNetworld, Avetta, Veriforce, ComplyWorks, NetVendor and SAM.gov, and our technicians can meet TWIC requirements. Contact us for current certificates of insurance or prequalification documents.

• Do you offer a warranty?

  Yes. We stand behind our work with a written warranty on repairs and new door installations.

  • Repairs: Repairs performed as recommended by Vortex include 1 year on new parts installed and 90 days on labor. Limited scope repairs are not covered by a warranty.
  • Heavy duty rolling steel doors and hollow metal doors: New installations carry a 5-year limited warranty, with 100% coverage on materials and labor in the first year.
  • Overhead doors, glass entrance doors, light weight rolling steel doors, motors and other new products: New installations carry a 3-year limited warranty, with 100% coverage on materials and labor in the first year.

• How do I get a quote?

  Call (800) 698-6783, email info@vortexdoors.com, or use the request form on our website. Estimates for recommended repairs found during a maintenance visit are free.

• Are your technicians licensed and trained?

  Yes. Every technician is trained at the Vortex Training Center, backed by more than 100 certified trainers. We hold contractor licenses in the states where they’re required, along with IDEA accreditation and AAADM certification. Safety comes first on every job: everyone goes home safe every day.