Emergency Window Repair & Replacement

Manny was awesome and professional!

Kevin and Anthony were extremely helpful, came out short notice and got our garage door fixed in no time!

Nothing but high praises for the great work done by our 2 repair guys today, John and Anthony. The office called and notified us they would arrive at 8:30AM and they did. They worked well together and were able to get all the end clips fixed that needed to be replaced and helped me grease up the old curtain door. $858 repair to maintain this old curtain style roll up door was awesome. The previous clips had ben banged up by years of abuse and fixed by me and my gate repair tool (just a hammer) for the past 2 years.

It started off with the sales guy who came to look and he was very honest and quoted us $858 and said they could fix the issue of the sliding from the curtain style gate. I think replacement would be in the $5k range which I think we would have held off on.

The office was very responsive as I dealt with Tiffany and Martha for scheduling and paperwork.

Victor & jr were amazing thank you

I've worked with vortex now for over a year and the have been the best ever! Stephen, Dan, Brady, Leah, Jacob, and Brook have all been a pleasure to work with! All of the above are very knowledgeable helpful and just been a pleasure keep up the good work!

Tony

Union Denver

Great job on the work.

Donald was great! He was extremely knowledgeable in what he was doing. He fixed our door super quick. He was really nice/professional. He greeted our parents as they came in along with the kids passing by in the hallway.

Eduardo did a fantastic job helping us repair trimming on our restaurant windows! Fast, efficient, and carried himself with professionalism!

Overhead doors have been a nightmare the past 3-4 years. Had a 12' X 14' one damaged by high wind. The only (or perhaps first) company who could get it replaced the next day turned out to be a firefighters part time business. Installation was less than perfect and actuator acted up frequently, the tracks were not straight and so on. About three months ago something happened to a cable causing the door to fall on one side, stuck about two feet from closing. Called the same phone number and got "garage doors" as the answer. Didn't think much about that and someone did show up late in the day. Unfortunately anything bigger than a single residential door scared him and he only assisted me in cutting the cables allowing the door to drop and close. $400 for after hours show up! Next day they sent their commercial door expert. He worked on it most of the day including a 2-3 hour trip to get parts because he did not have appropriate size parts on his truck (if any parts at all). He spent several hours charged $1800 before leaving and it sorta worked OK until last night when the actuator would not work to close it. I put a call into Vortex Doors for a call back this morning which came promptly. The seemingly knowledgeable young lady told me they had quite a few emergency calls and would probably not be able to get out until next week which was OK with me. A little after 3:30 I get a call saying they had a tech who could come and inspect to see what was wrong. Andy showed up a few minutes later (we are only about a mile away as it turned out). My instructions were I just wanted it to work reliably for a few years. We had a brief discussion pointing out things to each other and he got right to work making numerous adjustments and checking it out from stem to stern. In a little over two hours he had made changes, adjustments and likely completed and repaired the original installation, pointed out everything he did, left me with copies of his check sheets. I ask if he had a bill for me and was told the office would contact me...no credit card robbery on the spot! Andy was obviously more knowledgeable than anyone else who had touched the door. The service was professional, courteous, prompt and overall great. I will not make the mistake of calling anyone else in the future.
Thanks Andy and thanks Vortex Doors!