Adapt Your Business With A Drive Thru or Pass Thru Window System

Cotton was Awesome!

When Juan came out of course the issue with our door was working fine, but he made sure to check each component to make sure it was working properly. He was able to diagnose the issue and fix it thanks to his attention to detail. The company is great and we will be using them again.

Overhead doors have been a nightmare the past 3-4 years. Had a 12' X 14' one damaged by high wind. The only (or perhaps first) company who could get it replaced the next day turned out to be a firefighters part time business. Installation was less than perfect and actuator acted up frequently, the tracks were not straight and so on. About three months ago something happened to a cable causing the door to fall on one side, stuck about two feet from closing. Called the same phone number and got "garage doors" as the answer. Didn't think much about that and someone did show up late in the day. Unfortunately anything bigger than a single residential door scared him and he only assisted me in cutting the cables allowing the door to drop and close. $400 for after hours show up! Next day they sent their commercial door expert. He worked on it most of the day including a 2-3 hour trip to get parts because he did not have appropriate size parts on his truck (if any parts at all). He spent several hours charged $1800 before leaving and it sorta worked OK until last night when the actuator would not work to close it. I put a call into Vortex Doors for a call back this morning which came promptly. The seemingly knowledgeable young lady told me they had quite a few emergency calls and would probably not be able to get out until next week which was OK with me. A little after 3:30 I get a call saying they had a tech who could come and inspect to see what was wrong. Andy showed up a few minutes later (we are only about a mile away as it turned out). My instructions were I just wanted it to work reliably for a few years. We had a brief discussion pointing out things to each other and he got right to work making numerous adjustments and checking it out from stem to stern. In a little over two hours he had made changes, adjustments and likely completed and repaired the original installation, pointed out everything he did, left me with copies of his check sheets. I ask if he had a bill for me and was told the office would contact me...no credit card robbery on the spot! Andy was obviously more knowledgeable than anyone else who had touched the door. The service was professional, courteous, prompt and overall great. I will not make the mistake of calling anyone else in the future. Thanks Andy and thanks Vortex Doors!

Greg and Tim did a great job!!!

Fast turnaround. Work was scheduled the same day I approved the quote. Josh and Adam were friendly and took time to explain repairs. Great service!

Eduardo was great! It's apparent through his demeanor and the quality of the finished product that he genuinely cares about his job.

Martin was fast friendly and efficient. Excellent service!

Very quick and efficient repair of our front door closing cell. He even washed the glass inside and out after the work was done!

Aaron and Esteban were efficient and had a keen eye for the small details. They explained the process thoroughly and made the job flow smoothly.