Project Spotlight: Custom Security Grille in Los Angeles

Aaron was great!

Excellent service! Quick response

Very helpful and we liked his Recomendation for better safety.
Thank you!

Very easy to set up an appointment. They had a rep come out the next day and he did the job right then and there. Very friendly and fixed the door within a few hours..

I have stores that I manage up in Sacramento and Vortex always comes through when I need them. My company pays 30 days out and they never have a problem with that. I called close to end of day one time, and they said they could not help me until the following day, but I told them it was emergency and they made it happen that night.

Overhead doors have been a nightmare the past 3-4 years. Had a 12' X 14' one damaged by high wind. The only (or perhaps first) company who could get it replaced the next day turned out to be a firefighters part time business. Installation was less than perfect and actuator acted up frequently, the tracks were not straight and so on. About three months ago something happened to a cable causing the door to fall on one side, stuck about two feet from closing. Called the same phone number and got "garage doors" as the answer. Didn't think much about that and someone did show up late in the day. Unfortunately anything bigger than a single residential door scared him and he only assisted me in cutting the cables allowing the door to drop and close. $400 for after hours show up! Next day they sent their commercial door expert. He worked on it most of the day including a 2-3 hour trip to get parts because he did not have appropriate size parts on his truck (if any parts at all). He spent several hours charged $1800 before leaving and it sorta worked OK until last night when the actuator would not work to close it. I put a call into Vortex Doors for a call back this morning which came promptly. The seemingly knowledgeable young lady told me they had quite a few emergency calls and would probably not be able to get out until next week which was OK with me. A little after 3:30 I get a call saying they had a tech who could come and inspect to see what was wrong. Andy showed up a few minutes later (we are only about a mile away as it turned out). My instructions were I just wanted it to work reliably for a few years. We had a brief discussion pointing out things to each other and he got right to work making numerous adjustments and checking it out from stem to stern. In a little over two hours he had made changes, adjustments and likely completed and repaired the original installation, pointed out everything he did, left me with copies of his check sheets. I ask if he had a bill for me and was told the office would contact me...no credit card robbery on the spot! Andy was obviously more knowledgeable than anyone else who had touched the door. The service was professional, courteous, prompt and overall great. I will not make the mistake of calling anyone else in the future.
Thanks Andy and thanks Vortex Doors!

Jaime did a great job! Communicated well with us and fixed our door in a timely manner! Definitely recommend

Joey and Levi did an amazing job. Professional and quick!

I work at Creo Montessori School in Gilbert, AZ. We have numerous exterior doors around the campus and when they are in need of maintenance we call Vortex. We have had multiple great technicians but request David to service our doors because he knows our campus and is a familiar face. He is always respectful, explains the work he did, answers all questions we have and goes above and beyond. David takes the time to share his recommendations and has never done work and charged us for something that was not approved. The office staff is always kind and helpful when scheduling David to come to our campus. We have never had an issue with billing and believe them to be very reasonably priced. I HIGHLY recommend Vortex!