Vortex Celebrates 85 Years in Business

Very helpful and we liked his Recomendation for better safety.
Thank you!

Johnny from Vortex doors came early, quickly identified the issue and fixed it correctly. Spot on and great customer service.....

Edward was great and quick with his work on our door that wouldn't go up.
I would recommend him anytime.

Overhead doors have been a nightmare the past 3-4 years. Had a 12' X 14' one damaged by high wind. The only (or perhaps first) company who could get it replaced the next day turned out to be a firefighters part time business. Installation was less than perfect and actuator acted up frequently, the tracks were not straight and so on. About three months ago something happened to a cable causing the door to fall on one side, stuck about two feet from closing. Called the same phone number and got "garage doors" as the answer. Didn't think much about that and someone did show up late in the day. Unfortunately anything bigger than a single residential door scared him and he only assisted me in cutting the cables allowing the door to drop and close. $400 for after hours show up! Next day they sent their commercial door expert. He worked on it most of the day including a 2-3 hour trip to get parts because he did not have appropriate size parts on his truck (if any parts at all). He spent several hours charged $1800 before leaving and it sorta worked OK until last night when the actuator would not work to close it. I put a call into Vortex Doors for a call back this morning which came promptly. The seemingly knowledgeable young lady told me they had quite a few emergency calls and would probably not be able to get out until next week which was OK with me. A little after 3:30 I get a call saying they had a tech who could come and inspect to see what was wrong. Andy showed up a few minutes later (we are only about a mile away as it turned out). My instructions were I just wanted it to work reliably for a few years. We had a brief discussion pointing out things to each other and he got right to work making numerous adjustments and checking it out from stem to stern. In a little over two hours he had made changes, adjustments and likely completed and repaired the original installation, pointed out everything he did, left me with copies of his check sheets. I ask if he had a bill for me and was told the office would contact me...no credit card robbery on the spot! Andy was obviously more knowledgeable than anyone else who had touched the door. The service was professional, courteous, prompt and overall great. I will not make the mistake of calling anyone else in the future.
Thanks Andy and thanks Vortex Doors!

Excellent customer , fast and explained explained everything! Very kind

Thank you Vortex for coming out to my facility. Especially thanks to Manny for his help. He came in got his stuff done and had excellent service with him. I really do appreciate y'all for everything. Thank you !!!

Anthony and Joe came in to replaced the automated gate at the pharmacy and they did a great job - I was told it would be an 8 hour job but they got it done in 3.5 hours and put everything back where they found it (had to move a bunch of things to access the gate)

Very Fast service
HIGHLY RECOMMENDED JORGE FOR HIS AWESOME SERVICE.??????????

Rob from Vortex, took some time to help me & the company. We will definitely keep them in mind when we need our doors serviced in the near future.