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Vortex Houston Mobilizes for Special, 24 Hour Project

February 16, 2022 | Company News

Vortex Houston ProjectRegular maintenance keeps your business humming, but can interfere with the day-to-day. How do you keep everything running smoothly without shutting down your operations?

That was the problem confronting NRG Park, one of the largest multipurpose event centers in Houston. Made up of four separate, but equally massive buildings (NRG Center, NRG Arena, NRG Stadium, and NRG Astrodome) capable of accommodating tens of thousands of visitors, NRG Park hosts some of the city’s biggest concerts, exhibitions, trade shows, banquets, and professional sports teams. 

With events booked almost back-to-back, they couldn’t afford to miss a single day or let their doors fail. They had over 2,000 operable wall panels that needed to be inspected and only a 24-hour window when our technicians could enter. 

Fortunately, Vortex has the resources and experience necessary to carry out such large projects on a tight deadline. We mobilized a team of 23 inspectors in 15 trucks. They examined rollers, seals, tracks, track switches, and the overall condition of panels throughout the 350-acre complex in a single day.

These types of inspections are crucial for the well-being of any business, but especially ones that interact with the public. At NRG, a broken door isn’t only an inconvenience. It damages their reputation and might lead to lost business.

Thanks to our team at Vortex Houston, NRG Park was made aware of potential maintenance issues and, with our help, will be able to resolve them before they develop into major problems. They not only saved money in overtime repairs, but helped ensure the smooth running of their business for months and years ahead.

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Gabby R.
I want to thank Ryan for coming to our CCE office and servicing our doors. He was fast, friendly, and got the job done right! Thank you for your amazing service!
Brad A.
Nigel and Kevin helped us tremendously today. We had a couple issues with some doors in our space that were hindering our member experience, but not any more thanks to Nigel and Kevin. Whenever we see them on the schedule to be here, we know our problems will be solved. Thanks again fellas!
Daryn V.
Exceptional customer service and very knowledgeable service team member in supporting building door repairs and services. Would recommend Chris Gomez as the “go to” guy for your needs.
Marcos M.
Anthony did a really good job and explained what the issue was and help get it fixed for us to get through until estimate is approved.. great job Anthony
Kyle A.
It is above & beyond, that you get from this team! Kevin & Carlos really locked in & fixed a previous disaster that was left for them. They communicated there struggles but never gave up on it. We are so grateful for getting the right guys!
Sonia A.
Aurelio and Ray were awesome, extremely professional and super helpful! They were very knowledgeable with a positive attitude and took their time with repairs. Vortex, give these guys a raise! They were nothing short of amazing.
Henry R.
Another gate issue. But I wasn't stressed out this time because I know where to call.
Vortex was the one. Eddie and Robert came and fixed the problems and done. I'm glad now I know where to call and not wasting time other companies trying to get a quotation. Thank you, Eddie and Robert!
Zoil L.
Anthony worked very carefully and patiently to fix our broken roll-up door. He also try to repair the old door as much as possible to avoid replacing a new door. The job was perfectly done.
Eric G.
Irving and Dymitry were AMAZING!!! Payed attention to detail and noticed that the door was not fully aligned and they took their time to align is without us mentioning. Only reason I point this level of attention is due to having many other vortex technicians come out and just do what they had to do and leave. Knowing that they were going to get paid regardless. They also both had GREAT communication skills as well as their customer service!!
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