As a business owner, I understand that despite our best intentions, things don't always go the way you might want them to. As a consumer, I realize that it is times like this that a company shows it's true colors.
My first interaction with Vortex left me feeling less than pleased with the outcome, and I told them as much when they emailed a satisfaction survey. I never really expected they would follow up.
But, follow up they did.
I got a phone call from Steve Wickens, asking if he could stop by my office and talk about my experience; the next day he was sitting in front of me, asking how to make it right.
We talked it over and in the end, Steve made it right.
I'm sure there was no profit left in the job for them, and considering I only have a small building with one door, I'm not likely to need them again anytime soon. Steve's only possible motivation was personal and professional integrity; traits that are pretty rare these days.
Thank you Steve, thank you Vortex, you have earned my respect, and you have earned this 5 star review. I would happily use your services again and recommend you to anyone.
